Enabling AI-powered efficiency
IT service management consulting helps businesses evaluate the current state of their IT service management (ITSM) practices, identify areas for improvement and optimise the efficiency of their IT delivery processes, while minimising costs.
BDO has partnered with SysAid, a leading IT service management (ITSM) solution provider. The partnership uses SysAid Copilot, a comprehensive set of generative AI-powered capabilities and the next-gen of ITSM, to benefit companies and industries of all sizes. The technology is set to advance organisational productivity and meet the demand for innovative solutions and transformation in IT service management. With its robust features and intuitive interface, SysAid CoPilot seamlessly integrates with existing systems, offering BDO clients a comprehensive solution to enhance productivity, streamline processes and elevate their overall business performance.
With hands-on experience in ITSM and SysAid Copilot, we prioritise tangible outcomes over theoretical discussions to bring you a range of benefits such as speed and accuracy in resolving issues, as well as improved employee experience as tickets are resolved sooner with less effort. The SysAid platform is also easily adopted and has the following additional features and benefits:
- AI chatbot insights: SysAid’s AI chatbot enables users to promptly report issues and receive real-time support from their organisation's ITSM resources and personnel
- AI intelligent categorisation: SysAid generates auto-suggested category sets for any active service record, based on its title and description: receiving auto-suggested category sets eliminates the need to manually classify each service record and prevents weak or irrelevant service record categorisation
- AI emotion indicator: This facility assesses the request user’s sentiment as perceived from the message content, which enables admins to prioritise issues where the sentiment may be negative, leading to improved customer satisfaction
- AI author assistance: SysAid generates multiple rephrased versions of the text that AI admins type into the rich text editor – providing multiple options with a range of different tones and styles: this saves time without compromising the texts' clarity and precision
- Data pool improvement: SysAid Copilot sources its knowledge from the data pool: a collection of datasets that serve as SysAid Copilot's information source for understanding and answering user queries with accuracy. AI admins’ ongoing tracking and editing of datasets continuously improves the AI chatbot's responses over time, ensuring personalised, relevant and practical information for all users.